FAQ

Frequently Asked Questions

Order & Payment

How can I place an order?

Simply browse our collection of shirts, skirts, pants, and trousers. Select the items you wish to purchase, choose your size and quantity, and proceed to checkout. Follow the on-screen instructions to complete your payment.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All transactions are encrypted for your safety.

Can I modify or cancel my order after placing it?

Orders are processed quickly to ensure timely delivery. If you need to make changes or cancel, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet been shipped.

Shipping & Delivery

What are your shipping options?

We offer standard and expedited shipping options. Standard shipping typically takes 5-10 business days, while expedited shipping takes 2-4 business days. Delivery times may vary based on your location.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping times and costs will be calculated at checkout. Please note that customs duties or taxes may apply and are the responsibility of the buyer.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Please contact us at [email protected] to initiate a return.

How do I exchange an item?

For exchanges, please return the original item following our return process and place a new order for the desired item. This ensures faster processing.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error. We recommend using a trackable shipping method.

Product & Sizing

How do I find the right size?

We provide a detailed size guide on each product page. Please refer to the measurements and fit descriptions to choose your size. If you are between sizes, we recommend sizing up for a more comfortable fit.

Are your products true to size?

Our shirts, skirts, pants, and trousers are designed to fit standard sizing. However, fit may vary by style. Check the product description for specific fit notes.

What materials are used?

We use high-quality fabrics such as cotton, linen, polyester blends, and more. Material composition is listed on each product page for your reference.

Customer Support

How can I contact you?

For any questions or assistance, please email us at [email protected]. We aim to respond within 24 hours on business days.

Do you have a physical store?

TenetWell is an online-only retailer. We do not have physical stores, but we are committed to providing excellent customer service through our website and email support.