Refund policy

At TenetWell, we are committed to ensuring your satisfaction with every purchase of our shirts, skirts, pants, and trousers. Please review our refund policy below for a clear understanding of your options.

Eligibility for Refunds

You may request a refund for items purchased from TenetWell within 30 days of the delivery date. To be eligible, items must be unused, unworn, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, alteration, or damage not caused by our shipping process.

Non-Refundable Items

The following items are not eligible for refunds:

  • Items marked as final sale or clearance
  • Gift cards or promotional credits
  • Items returned after the 30-day period

How to Request a Refund

To initiate a refund, please contact our support team at [email protected] with your order number and a brief description of the issue. We will provide you with instructions for returning the item. Please note that you are responsible for the cost of return shipping unless the item is defective or we made an error in your order.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or payment provider to post the funds to your account.

Exchanges

We do not offer direct exchanges at this time. If you wish to receive a different size, color, or style, please request a refund for the original item and place a new order through our website.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including any return shipping costs.

Contact Us

If you have any questions about our refund policy, please email us at [email protected]. We are here to help and will respond to your inquiry as quickly as possible.