Shipping policy

At TenetWell, we are committed to delivering your orders of shirts, skirts, pants, and trousers with reliability and efficiency. Our logistics policy is designed to provide clear and straightforward information about how we process and ship your purchases.

Shipping Method

We offer a single, standard shipping option for all orders placed on our online store. This method ensures your items are carefully packed and dispatched through our trusted carrier partners. Please note that no expedited or express shipping services are available at this time.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive an email notification with tracking information once your order has been shipped.

Shipping Costs

Standard shipping is a flat-rate service, and there are no free shipping promotions or thresholds. The shipping cost will be calculated and displayed at checkout based on your delivery address and the total weight of your items. All charges are clearly shown before you complete your purchase.

Delivery Timeframes

Delivery times vary depending on your location. Generally, standard shipping takes between 5–10 business days for domestic addresses and 10–20 business days for international destinations. Please allow additional time for customs clearance or remote area deliveries. We are not responsible for delays caused by unforeseen circumstances or carrier issues.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email at the address you provided during checkout. You can use this number to monitor your shipment’s progress. As we do not operate a user center, all order-related updates will be communicated through email.

Delivery Address

Please ensure your shipping address is accurate and complete at the time of purchase. TenetWell is not liable for packages delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, we will contact you via email to arrange reshipment, and additional shipping charges may apply.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately at [email protected] with your order number and a description of the issue. We will investigate and work with the carrier to resolve the matter as quickly as possible. Claims for damaged items must be reported within 7 days of delivery.

Returns and Exchanges

For information on returning or exchanging items, please refer to our Returns Policy. Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please email us at [email protected]. Our team is here to help.