Terms of service

1. User Agreement

By accessing or purchasing from TenetWell (the "Site"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services. TenetWell offers products including shirts, skirts, pants, and trousers for online purchase. All transactions are subject to product availability and our acceptance of your order. We reserve the right to refuse or cancel any order at our discretion, including instances of pricing errors or suspected fraudulent activity.

You represent that all information provided during the purchase process is accurate and complete. TenetWell is not responsible for delays or issues arising from incorrect shipping details provided by you. We may update these terms from time to time, and continued use of the Site constitutes acceptance of any changes.

2. Limitation of Liability

To the fullest extent permitted by applicable law, TenetWell, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or purchase of products, including but not limited to loss of profits, data, or goodwill. Our total liability for any claim arising from these terms or your purchase shall not exceed the amount paid by you for the product in question.

TenetWell does not warrant that the Site will be uninterrupted, error-free, or free of viruses. We are not responsible for damages resulting from third-party services, including shipping carriers or payment processors. Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so the above may not apply to you in full.

3. Intellectual Property Rights

All content on the Site, including text, images, logos, designs, graphics, product descriptions, and software (collectively, "Content"), is the exclusive property of TenetWell or its licensors and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, display, or create derivative works from any Content without our prior written consent.

The TenetWell name, logo, and all related product names are trademarks of TenetWell. Unauthorized use of these trademarks is strictly prohibited. Any feedback or suggestions you provide to us regarding our products or services may be used by TenetWell without compensation or obligation to you.

4. Refund Policy

TenetWell offers a 30-day refund policy from the date of delivery for eligible items. To qualify for a refund, products must be unused, unworn, and in their original condition with all tags attached. Items that are damaged due to customer misuse, altered, or washed are not eligible. To initiate a refund, please contact us at [email protected] with your order number and reason for return.

Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds will be processed to the original payment method within 5-10 business days. Shipping costs are non-refundable, and you are responsible for return shipping fees unless the item is defective or incorrect. Exchanges are subject to product availability and may incur additional charges. TenetWell reserves the right to refuse refunds for items that do not meet the above conditions.

5. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any disputes arising from these terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts located in Delaware.